|Sales & Client Service Specialist - Direct Hire, Central Marin County
|You will be responsible for: Sales - Meeting studio goals to ensure growth and profitability through the sales of Wellness Program Memberships, Packages, Gift Cards, Additional Visits (Re-booking) & Upgrades such as longer sessions or hot stone.
Client Service - Adhering to established "Service Path" procedures and process to ensure a flawless "Elements Experience" including but not limited to Greeting every client with a smile Creating a calm environment Answering phones professionally and converting phone calls into appointments Demonstrating complete knowledge of our massage model, therapist skill levels and price structure Proficiency with massage therapy terminology Matching clients and therapist correctly based on our level system and client's problem areas.
Mastering our client management software (MindBody Online) to ensure accurate scheduling and retail transactions Addressing emergency scheduling issues quickly and professionally Communicating with clients to determine areas of improvement with the Service path Addressing client requests and concerns professionally and efficiently, focusing on solutions and knowing when to involve management to ensure complete client satisfaction.
Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
Occasionally representing the studio at community events
Commission Monthly Massage Optional participation in a variety of insurance benefits through Aflac
* There will be more benefits coming soon in association with our marketing partners, such as fitness centers, yoga studios, and other wellness providers.
Starting Pay: Competitive hourly pay commensurate with experience plus incentive bonus based upon your contribution to the achievement of studio growth targets & operational excellence. And don't forget that monthly massage!
Schedule: Elements Massage is open seven days a week, therefore candidates must be available to work weekends and evenings as required. If this sounds like you, then please come be part of a team that is focused on the wellness of others!
Skills Needed: Successful candidates must:
Sell successfully without high pressure tactics
Follow all regulations and privacy policies
Communicate effectively with clients and coworkers
Provide timely and appropriate communication with studio management